Returns and Refunds

Return & Refund Policy

Last Updated: 01-12-2025

At Amacom Enterprise, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and components received with the product.

  • Be accompanied by proof of purchase or order number.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, neglect, or improper handling.

  • Items returned without original packaging.

  • Products showing signs of excessive use or alteration.

  • Clearance, final sale, or promotional items (unless defective).

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Photos or videos showing the issue.

  • A brief description of the problem.

Once verified, we will provide a replacement or refund as applicable.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, return shipping costs will be covered by Amacom Enterprise.

For all other approved returns, customers may be responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation requests cannot be guaranteed and may be treated as a return request.

Contact Us

For return, refund, or cancellation requests, please contact:

Amacom Enterprise

Email: amacom@amacomenterprise.com

Website: https://amacomenterprise.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

We aim to respond to all customer inquiries within 1–2 business days.