Shipping and Delivery

At Amacom Enterprise, we strive to ensure that your orders are delivered safely and on time.

Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During periods of high demand, order processing may take slightly longer.

Shipping & Delivery Time

• Orders are generally processed and delivered within 7 business days, subject to service availability and delivery location.
• Delivery timelines may vary depending on the destination, courier service availability, and regional logistics conditions.
• Remote or rural locations may require additional delivery time.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment is completed.
• Promotional offers such as free shipping may be available from time to time and will be clearly communicated on the website.

Order Tracking

• Once your order has been shipped, a tracking number and shipment details will be provided via email, SMS, or WhatsApp (where applicable).
• Customers can use the tracking information to monitor the status of their shipment.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Public holidays and festivals
• Extreme weather conditions
• Natural disasters or unforeseen circumstances
• Courier service disruptions
• Government restrictions or transportation issues

In such cases, customers will be informed whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at the time of placing an order. Amacom Enterprise shall not be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

Damaged or Missing Packages

If you receive a damaged package or if any item is missing from your order:

1. Contact us within 48 hours of delivery.
2. Provide photographs of the package and products received.
3. Our support team will investigate and assist with an appropriate resolution.